Terms & Conditions

Welcome to the sofaheaven.co.uk website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office (Sofa Heaven Direct) Telephone Sales Department, you agree to be bound by the terms and conditions set out below.

This site is owned and operated by Sofa Heaven (“Sofa Heaven, we, our, us”). Registered office: xxxxxxxx, xxxxxxxxxx, xxxxxxxx, xxxxxxx, l11h11. Registered number (England and Wales). Email us at info@sofaheaven.co.uk

Sofa Heaven is authorized and regulated by the Financial Conduct Authority in relation to credit brooking.

To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling the free phone number. Charges may apply if calling from outside the UK.

We aim to constantly improve and develop the Sofa Heaven website for the benefit of all our customers, to allow this process to take place, we may occasionally:

 

• Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
• Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
• Alter or extend promotions at any time.

 

If Sofa Heaven is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Sofa Heaven makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. Sofa Heaven recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. Sofa Heaven shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Sofa Heaven has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.

With half a century of experience in designing, making and selling sofas means you can always find a dream sofa at a great price at Sofa Heaven.

Wherever you place your order with Sofa Heaven, all products made to customers’ specifications are on sale at the same price in every store and on-line.

Very competitive normal prices

Our normal price is the non-discount price that a sofa has been offered at, or will be offered at, in the near future.

You can be sure that the normal price is very competitive because we design and make many of our sofas in our own factories in the UK, avoiding the mark-ups of middlemen.

Our design and manufacture expertise also helps us to set very competitive normal prices because we use this knowledge when we’re comparing the price of our sofas with similar sofas from high street retailers, furniture stores on retail parks and independent stores: we know what a sofa should cost and what goes into making it.

Extra special prices… for a limited time only

Throughout the year, we offer some of our sofas to you at a discount on their normal price.

The duration of the discount offer on any sofa is never longer than the time at the normal price.

Where the normal price is a future price (usually shown as an after event price) this is the minimum price we intend to charge once the offer has ended. Market forces beyond our control may sometimes mean we may need to increase the normal price.

If you decide you would like to place an order with Sofa Heaven by speaking to one of our personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:

 

• Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
• Will the furniture fit in the room?
• Which range are you interested in?
• Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time
• What colour would you like the furniture in?
• How would you like to pay for the furniture?

 

To provide you with the very best service, we may monitor or record our calls for training purposes. We may use third party agencies to help analyse calls to improve customer service.

Everything that Sofa Heaven sells is handmade. As a manufacturer we pride ourselves on being able to make furniture that’s perfect for you.

If you place an order with Sofa Heaven Direct, we will send all your paperwork by 1st class post to arrive within 3 working days.

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.